Cookie Policy

This Cookie Policy explains how Factogo uses cookies and similar technologies on our website. This Policy supplements our Privacy Policy.

1. What are cookies?

Cookies are small text files that a website stores on your browser or device. Cookies help websites function properly, remember your settings, protect account security, and understand how the website is used.

In addition to cookies, we may also use local storage, session storage, pixel tags, server logs, or similar technologies. For ease of reading, we refer to all of these technologies as “cookies” in this Notice.

2. Why do we use cookies?

Factogo may use cookies to:

  • enable the website to function properly;
  • allow you to sign in and use account features;
  • remember your language, display, and cookie preferences;
  • protect account and platform security;
  • prevent spam, fake reviews, abuse, and unusual login activity;
  • support review, report, form, and upload functions;
  • understand website traffic, page performance, and feature usage; and
  • improve website design, search, review display, and user experience.

3. Types of cookies we use

3.1 Strictly necessary cookies

Strictly necessary cookies are required for the website to operate and cannot be turned off through cookie settings.

These cookies may be used for:

  • login and authentication;
  • account security;
  • prevention of abuse and malicious activity;
  • remembering your cookie choices;
  • supporting review, report, form, and upload flows; and
  • keeping the website stable and secure.
  • If you block strictly necessary cookies through your browser, some Factogo features may not work properly.

3.2 Functional cookies

Functional cookies help us remember your settings and make the website more convenient to use.

These cookies may be used to:

  • remember language preferences;
  • remember display settings;
  • remember search, sorting, or filtering preferences; and
  • improve the experience of account pages, reviews, and building pages.
  • You may choose to turn off functional cookies, but some personalised settings may not be saved.

3.3 Analytics cookies

Factogo may use Google Analytics or similar analytics tools to understand how the website is used.

Analytics cookies may help us understand:

  • website traffic volume;
  • where users come from before visiting the website;
  • which pages or features are used more often;
  • whether users encounter issues during registration, search, review, or report flows; and
  • whether the website experiences errors, delays, or performance issues.
  • We use this information to improve the website, product features, and user experience. Analytics information is usually used in an aggregated form, and we do not use analytics cookies to identify your real identity.

4. Third-party cookies

We may use third-party services to help operate and improve the website, such as:

  • website hosting and security services;
  • authentication services;
  • Google Analytics or other website analytics tools;
  • error tracking and performance monitoring tools;
  • email, notification, or customer support tools; and
  • AI, translation, or content safety tools.
  • These third-party services may use cookies or similar technologies to the extent necessary to provide their services. Third-party services process relevant information in accordance with their own privacy policies and cookie policies.

5. How can you manage cookies?

You can manage cookies in the following ways.

5.1 Website cookie settings

If Factogo provides a cookie banner or cookie settings, you may choose to:

  • accept all cookies;
  • reject non-essential cookies; or
  • manage cookie preferences.
  • Strictly necessary cookies cannot be turned off because they are required for website security and basic functions.

5.2 Browser settings

You may also use your browser settings to:

  • delete cookies;
  • block all cookies;
  • block third-party cookies;
  • clear browsing data; and
  • set exceptions for specific websites.
  • Please note that if you block all cookies, some Factogo features may not work properly, such as signing in, submitting reviews, saving preferences, or submitting reports.

6. Cookie retention periods

The length of time a cookie is stored depends on its purpose.

In general:

  • session cookies expire when you close your browser;
  • persistent cookies remain for a fixed period and are used to remember preferences, login status, or analytics information;
  • security and log data may be kept for a reasonable period to protect platform security and prevent abuse; and
  • third-party cookie retention periods are set by the relevant third-party services.

7. Updates to this Notice

We may update this Cookie Policy from time to time to reflect changes to website features, third-party tools, cookie purposes, legal requirements, or the way we operate.

If there are material changes, we will notify you through website notices, account notifications, email, or other reasonable means.

8. Contact us

If you have any questions about this Cookie Policy, our use of cookies, or privacy settings, please contact us:

  • Email: support@factogo.com