Privacy Policy

Welcome to Factogo. This Privacy Policy explains how Factogo collects, uses, stores, shares, and protects your personal data when you use our website, accounts, reviews, ratings, photo or video uploads, reports, responses, search, notifications, customer support, and other related services.

Factogo is an information and review platform focused on buildings, estates, residential properties, building management, facilities, environment, repairs and maintenance, transport, security, cleanliness, and living experience. Because the platform includes public content submitted by users, the reviews, ratings, photos, videos, usernames, anonymous display names, and related content you post in public areas may be viewed, shared, screenshotted, searched, or quoted by others. Please consider carefully before submitting content and avoid publicly disclosing unnecessary personal data or information that identifies another person.

By using Factogo, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please stop using the Service.

1. Who we are

“Factogo,” “we,” “us,” or “our platform” refers to the website, products, and related services operated by Factogo.

If you have any questions about this Privacy Policy or our handling of personal data, you may contact us at:

Email: support@factogo.com

2. Scope of this Policy

This Privacy Policy applies whenever you use Factogo, including when you:

browse the Factogo website;
create or use an account;
post, edit, save, or delete reviews;
upload photos, videos, screenshots, documents, or other attachments;
use anonymous posting features or customise your username;
submit reports, appeals, enquiries, or customer support requests;
respond to reviews or reply to content as a verified responder;
use search, filtering, sorting, translation, AI safety prompts, or other website features; or
communicate with us or receive notifications from us.
This Policy does not apply to third-party websites, third-party services, external links, or platforms not controlled by Factogo. Those third-party services process your information in accordance with their own privacy policies.

3. Factogo is a public content platform

The core function of Factogo is to allow users to share first-hand reviews relating to buildings, estates, residential properties, and living experience. As a result, some information will be displayed publicly depending on how you use the Service.

Information that may be publicly displayed includes:

the content of reviews you post;
ratings you submit;
the username, anonymous display name, or avatar you choose to make public;
the time when a review is posted or updated;
photos, videos, or attachments you upload and choose to make public;
the building, estate, district, tags, or categories associated with a review;
public responses from verified responders; and
non-sensitive information generated by the platform for content ranking, classification, or display.

Please note:

even if you choose to “post anonymously,” other users may not see your real account information, but Factogo may still retain account, device, IP, security, report, and system records related to that content in the backend;
anonymous posting is not a way to avoid responsibility for violations, abuse, infringement, or unlawful conduct;
once public content has been viewed, screenshotted, shared, quoted, indexed by search engines, or accessed by third-party tools, Factogo may not be able to fully control or remove those external copies; and
you should not disclose identification document numbers, full addresses, phone numbers, email addresses, account numbers, private communications, information about minors, resident or staff identity information, or other personally identifiable information in public content.

4. Information we collect

We collect information only to the extent necessary to provide, maintain, improve, protect, and manage the Service. Depending on how you use Factogo, we may collect the following types of information.

4.1 Account and login information

When you create or use an account, we may collect:

email address;
username;
anonymous display name;
password or login credentials;
basic information provided by third-party login services, such as Google, Apple, or other login services;
account creation time, login records, and account status;
avatar, profile, language, notification, and other account preferences; and
other information you voluntarily provide in your account settings.
You generally do not need to use your real name as your public username. Please avoid using a username that directly identifies you unless you clearly understand and accept the related risks.

4.2 Public content you submit

When you use Factogo to post content, we may collect and store:

review text;
ratings;
information relating to buildings, estates, districts, blocks, or residential properties;
your relationship with the building or residence, such as resident, former resident, visitor, owner, tenant, or other usage experience;
the approximate time of the experience;
the areas you actually accessed, observed, or used;
photos, videos, screenshots, documents, or other attachments you submit;
content drafts, revision records, posting records, deletion records, and moderation records; and
tags, categories, ranking, and platform interaction data related to reviews.

4.3 Report, appeal, and customer support information

When you submit a report, appeal, enquiry, or customer support request, we may collect:

your contact information;
the reason for the report;
specific explanations;
the reported content;
screenshots, documents, photos, videos, or other supporting materials you provide;
records of our communications with you; and
records, assessments, labels, and outcomes generated when we handle the report or appeal.
If you submit documents or screenshots, please first redact unnecessary sensitive information, such as identification document numbers, full addresses, phone numbers, email addresses, account numbers, vehicle registration numbers, resident names, staff names, or any information that can identify a person.

4.4 Verified responder and management party information

If Factogo provides “verified responder,” “property management response,” “owner representative response,” or similar features in the future, we may collect:

contact person name and job title;
information about the company, management office, owners’ corporation, service provider, or relevant organisation;
business contact information;
verification documents or proof of authorisation;
response content, response time, and handling records; and
records relating to verification, disputes, abuse prevention, and platform security.
Unless the feature clearly states that the information will be public, verification information will generally be used only for identity verification, platform security, customer support, dispute handling, and compliance purposes.

4.5 Technical, device, and usage information

When you browse or use Factogo, we may automatically collect:

IP address;
device type;
browser type;
operating system;
language settings;
time zone;
approximate region information;
visit time;
page view and click records;
search, filtering, sorting, and interaction records;
records of use of recommendation, translation, AI prompts, or other features;
error logs, crash logs, and performance data;
data generated by cookies, local storage, session storage, pixel tags, and similar technologies; and
login, security, anti-abuse, and system logs.
Unless you actively provide it or your device settings allow it, we do not intentionally collect your precise real-time location. In general, we only use IP addresses to infer an approximate region to support security, language settings, analytics, and service improvement.

4.6 Information obtained from third parties

Where reasonable and applicable, we may obtain information from third parties, such as:

basic account information provided by third-party login services;
technical information provided by analytics, error tracking, or security tools;
risk signals provided by anti-fraud, anti-abuse, or security services;
reports, appeals, or supporting materials submitted by other users;
information from public sources that is relevant to platform safety, dispute handling, or protection of rights; and
necessary information generated by service providers, partners, or third-party tools when providing services.
We do not ask third parties to provide information beyond what is necessary for the Service.

5. How we use information

We may use your information for the following purposes.

5.1 Providing and maintaining the Service

We use information to:

create, maintain, and manage accounts;
allow you to sign in, sign out, and use account features;
allow you to post, edit, rank, search, and view reviews;
display buildings, estates, residential properties, ratings, tags, and related content;
provide anonymous posting, drafts, language, notification, and preference settings;
process photo, video, and attachment uploads;
provide report, appeal, customer support, and notification functions; and
maintain website stability, speed, security, and basic operation.

5.2 Content management and community safety

We use information to:

detect, prevent, and handle spam, fake reviews, duplicate posts, malicious accounts, or abusive behaviour;
check information that may involve personal data, privacy violations, doxxing, threats, harassment, hate, discrimination, defamation risk, copyright infringement, or unlawful content;
handle reports, appeals, disputes, and platform safety issues;
restrict content visibility, request changes, remove content, freeze functions, suspend accounts, or terminate accounts in accordance with the platform terms, Community Rules, Review Guidelines, Report a Review Policy, and other policies;
prevent users from using anonymous features, duplicate accounts, or technical methods to evade platform rules; and
protect the rights, safety, and property of users, third parties, Factogo, and the public.

5.3 Improving, analysing, and developing the Service

We use information to:

analyse website traffic, page performance, errors, and feature usage;
understand how users search, read, post, report, and interact;
improve building pages, review display, ranking, filtering, search, and translation features;
test new features, debug issues, and improve system stability;
create aggregated, anonymised, or de-identified analytics; and
improve product design, user experience, and platform security.

5.4 Personalisation and preferences

We may use information to:

remember your language, region, display, search, and cookie preferences;
provide more relevant content, ranking, or prompts based on your usage;
improve your experience across different devices or browsers; and
provide notifications related to your settings or usage behaviour where applicable.
We do not use sensitive personal data to infer or discriminate against users, and we do not encourage users to disclose unnecessary sensitive information in reviews.

5.5 Communications and notifications

We use information to:

send account, security, login, or service notifications;
respond to your enquiries, reports, appeals, or customer support requests;
notify you about important matters relating to reviews, reports, responses, accounts, or policies; and
send product updates, feature notifications, or promotional messages that you have chosen to receive.
You can opt out of non-essential promotional messages through your account settings or by following the instructions in our emails. Even if you opt out of promotional messages, we may still send important notices relating to your account, security, the Service, policies, or legal matters.

5.6 Legal, compliance, and rights protection

We use information to:

comply with applicable laws, regulatory requirements, court orders, or lawful requests;
establish, exercise, or defend legal claims;
enforce the Terms of Use, Community Rules, Review Guidelines, Report a Review Policy, Safety Disclaimer, and other platform policies;
investigate, prevent, or handle fraud, abuse, security incidents, infringement, or unlawful activity;
protect the rights, safety, and property of Factogo, users, third parties, and the public; and
conduct internal audits, risk management, record keeping, and business continuity arrangements.

6. AI, safety review, and automated tools

Factogo may use artificial intelligence, automated tools, or third-party technology services to help provide, improve, and protect the platform.

We may use these tools to handle the following matters:

before a user submits a review, prompt the user about wording that may involve personal data, doxxing, threats, harassment, defamation risk, hate, spam, or other high-risk content;
assist in generating a safer public version that is less likely to identify individuals;
assist with report triage, risk labelling, and content review;
detect fake reviews, duplicate posts, abuse, or security risks;
assist with search, ranking, summaries, translation, classification, or user experience improvements; and
analyse errors, abuse patterns, and platform security risks.

Please note:

AI or automated tools may make mistakes and cannot replace your own judgement;
you remain responsible for ensuring that the content you submit is truthful, lawful, does not infringe others’ rights, and complies with platform policies;
for decisions that may materially affect an account, content visibility, or rights, Factogo may combine automated tools, platform policies, risk assessments, and human review; and
if you believe an automated process or content moderation outcome is incorrect, you may submit an enquiry through the appeal or contact channels provided by the platform.

7. How we share information

We do not sell your personal data to data brokers or third parties.

We share information only for the purposes described in this Policy and where reasonably necessary.

7.1 Sharing with other users or the public

When you post public content, the relevant information will be displayed publicly according to the platform features, such as reviews, ratings, photos, videos, usernames, anonymous display names, posting time, and building or district tags.

Content you choose to make public may be viewed, shared, screenshotted, quoted, or found through search engines by others.

7.2 Sharing with service providers

We may share necessary information with service providers that help us operate the Service, such as:

cloud hosting and database providers;
authentication and login services;
email, notification, and customer support tools;
analytics, error tracking, and website performance tools;
security, anti-abuse, anti-fraud, and risk detection tools;
AI, translation, content moderation, or text processing tools;
image, video, and attachment storage tools;
payment service providers if paid features are introduced in the future; and
legal, audit, accounting, insurance, or professional advisers.
These service providers may process information only to the extent necessary to provide their services and should be subject to contractual, confidentiality, security, or other appropriate obligations.

7.3 Sharing with third-party login, integrations, or external services

If you choose to use third-party login, external links, maps, sharing buttons, embedded content, social media features, or other third-party integrations, those third parties may process your information in accordance with their own policies.

Factogo does not control how third parties use information that you provide directly to them. You should read their privacy policies and settings before using those services.

7.4 Sharing for safety, legal, and rights protection purposes

We may share information where reasonably necessary to:

respond to lawful requests, court orders, regulatory requirements, or requests from law enforcement authorities;
prevent immediate physical danger, serious security risks, fraud, abuse, or unlawful activity;
investigate conduct that violates platform terms, Community Rules, or the law;
protect the rights, safety, and property of Factogo, users, third parties, or the public;
establish, exercise, or defend legal claims; and
handle reports, appeals, disputes, infringement notices, or platform safety incidents.

7.5 Business transfers

If Factogo is involved in a merger, acquisition, financing, restructuring, asset sale, business transfer, liquidation, or similar transaction, your information may be transferred or shared as part of that transaction. The recipient should continue to process the information in accordance with this Policy or arrangements that provide no less protection than this Policy.

7.6 With your consent

In other circumstances, we will share information with your consent.

8. Cookies and similar technologies

Factogo uses cookies, local storage, session storage, pixel tags, server logs, and similar technologies to:

enable the website to function properly;
maintain login status;
protect account and platform security;
remember your language, display, and cookie preferences;
analyse website traffic, feature performance, and errors;
improve products, content ranking, and user experience; and
measure promotional effectiveness if promotional or advertising features are used in the future.
Strictly necessary cookies are required for the website’s basic functions, security, and login features, and cannot be turned off through Cookie Preferences.
Non-essential cookies, such as functional, analytics, promotional, or advertising cookies, will be subject to choices or management methods where required.
For details, please refer to our Cookie Policy / Cookie Preferences.

9. Data retention periods

We retain information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required for legal, compliance, security, dispute handling, rights protection, or platform integrity purposes.

In general:

account information is retained while the account exists;
public reviews and related content are retained while the content remains public and for as long as reasonably necessary for the platform;
review revisions, moderation records, reports, appeals, and security records are retained for as long as necessary for handling, auditing, risk management, abuse prevention, and dispute handling;
technical logs, security records, and error data are usually retained only for a reasonable period;
if an account is restricted, suspended, or terminated due to violations, abuse, fraud, fake reviews, or security risks, we may retain necessary identifying information, device information, IP records, or risk records to prevent further abuse;
backup information may be retained until the normal backup cycle is completed; and
de-identified, anonymised, or aggregated information may be used for analytics, research, security, and service improvement where it can no longer reasonably identify you.
If you delete your account or request deletion of information, we will handle the request in accordance with applicable requirements, but we may retain necessary information to comply with the law, handle disputes, prevent abuse, maintain platform security, or protect rights.

10. Your choices and rights

Depending on where you are located and the applicable law, you may have the following rights:

access the personal data we hold about you;
correct inaccurate or incomplete information;
delete your personal data;
restrict or object to certain processing;
obtain a copy of your information;
withdraw consent you previously gave;
object to direct marketing;
manage cookie and tracking preferences;
delete or deactivate your account;
submit enquiries or appeals regarding content moderation, reports, or account restrictions; and
ask questions or make complaints about how we process information.
You can submit requests through account settings, Cookie Preferences, or by contacting us. To protect account security and the privacy of others, we may need to verify your identity before handling your request.
Please note that certain information may not be fully deleted or immediately removed due to legal requirements, platform security, dispute handling, abuse prevention, technical limitations, backup cycles, or the need to protect the rights of others.

11. Account deletion, content deletion, and anonymisation

You may request deletion of your account, or delete, edit, or remove certain content to the extent permitted by the platform features.

After account deletion, we may:

deactivate or delete your account;
remove or anonymise your profile information;
retain necessary security, moderation, report, dispute, legal, and backup records;
retain de-identified or aggregated information; and
convert some public content into a non-identifiable format, or decide whether to retain, restrict the visibility of, or remove the content in accordance with platform policies.
If your content involves reports, disputes, platform safety, third-party rights, potential unlawful activity, or legal preservation, we may need to retain relevant records for a reasonable period.

12. Minors

Factogo is not intended for people who have not reached the legal age of consent in their location.

If you have not reached the applicable legal age in your location, please do not use the Service or submit personal data without the consent of your parent or guardian.

Please do not disclose a minor’s identity, address, school, photos, private life, contact details, or other identifiable information in reviews, photos, videos, attachments, or report materials unless you have lawful authority and there is a sufficient need to do so.

If you believe information about a minor has been improperly submitted to Factogo, please contact us and we will handle it in accordance with applicable procedures.

13. Sensitive information

Factogo does not encourage you to submit sensitive personal data. Sensitive information may include:

identification document numbers;
financial account information;
precise addresses;
phone numbers;
health, religious, political, ethnic, sexual orientation, or other sensitive identity information; and
information about minors.
If you submit sensitive information in a review, report, or attachment, we may redact it, restrict its visibility, delete it, request changes, or take other necessary measures to reduce privacy and safety risks.

14. International data transfers

Factogo, our service providers, cloud infrastructure, AI tools, analytics tools, or security tools may be located in different countries or regions. As a result, your information may be processed, stored, or transferred outside your location.

We will take reasonable measures to protect information processed across borders, including contractual arrangements, access controls, encryption, vendor review, and other appropriate technical and organisational measures.

15. Data security

We take reasonable technical and organisational measures to protect information, including:

encryption in transit;
access controls;
account authentication;
security monitoring;
logging and abnormal activity detection;
vendor security management;
data backups;
internal permission and confidentiality management; and
system maintenance and vulnerability patching.
However, no website, network, database, or storage system can guarantee absolute security. You should also keep your account password, login device, and email account secure, and avoid submitting sensitive information in public content.
If you suspect that your account or information security has been affected, please contact us immediately.

16. Third-party websites and services

Factogo may include third-party websites, maps, login tools, analytics tools, payment tools, social media links, embedded content, AI tools, or other third-party services.

Third-party services have their own privacy policies and data handling practices. Factogo does not control how third parties process information that you provide directly to them. You should read their relevant policies and settings before using third-party services.

17. Policy updates

We may update this Privacy Policy from time to time to reflect changes to the Service, technology, law, operations, or platform policies.

If an update is a material change, we will notify you through website announcements, account notifications, email, pop-ups, or other reasonable means.

Your continued use of Factogo after an update means that you understand the updated Policy.

18. Contact us

If you have any questions about this Privacy Policy, our data handling practices, account information, content moderation, privacy rights, or cookie settings, please contact us at:

Email: support@factogo.com